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General Discussions => Bike Talk => Topic started by: tucola on January 14, 2017, 02:20:25 PM

Title: Arai helmet repair
Post by: tucola on January 14, 2017, 02:20:25 PM
Anyone know if you can have the mechanism that holds the side-pods on fixed?

Side-pod keeps popping off my lid when I open the visor.

Tried replacing the side-pod and hasn't fixed it.

It looks like it's the mechanism that's fixed to the side of the helmet that's the issue.

Title: Re: Arai helmet repair
Post by: Manic636 on January 14, 2017, 04:24:37 PM
Most of the parts are available separately, check with your local Arai dealer may need to be a 5 star dealer from memory tho
Title: Re: Arai helmet repair
Post by: MOzZereLLa on January 14, 2017, 05:04:55 PM
Arai should repair it foc.

Title: Re: Arai helmet repair
Post by: David W on January 14, 2017, 08:37:46 PM
Talk to Arai's importer.  They sent me a load of bits foc when the chin vent broke on mine.
Title: Re: Arai helmet repair
Post by: tucola on January 14, 2017, 11:02:35 PM
Cheers all: it's an RX7GP and otherwise in good condition, so it would be a shame if it couldn't be fixed!

Now, need to find a shop.

Haven't been to a shop since the advent of the internet...

Title: Re: Arai helmet repair
Post by: MOzZereLLa on January 15, 2017, 09:45:31 AM
Contact the importer direct.

Never trust "shops"
Title: Re: Arai helmet repair
Post by: T.C on January 15, 2017, 04:07:47 PM
Here you go

http://www.moto-direct.com/ is the importers website

http://www.moto-direct.com/contact is where you can direct you enquiries to

Terry Birtles the MD is a really good guy and will make sure that the problem is addressed properly
Title: Re: Arai helmet repair
Post by: tucola on January 15, 2017, 04:54:39 PM
Really helpful - thanks!

I'll get onto them...

Title: Re: Arai helmet repair
Post by: tucola on February 27, 2017, 12:08:39 PM
I should update on this, because it's a good news customer service story.

After some discussion with the importer, the advice was actually to take the lid into an Arai approved "shop" after all.

Took it into J&S St Albans last week and they fixed it there and then, free of charge, despite it being 4 years old from date of purchase and apparently 8 years from manufacture according to the code on it.

Top work from Arai and J&S St Albans!

Thanks again for the input, everyone.